Delivery & Returns
The Rangemoors delivery service…
Dispatch Times
At Rangemoors we appreciate just how important your stove and range-cooker can be in your daily life. That’s why if you place your stove and cooker spares order with us before noon on a weekday and the order is in stock, then we will endeavour to dispatch the same day. Exceptions to Same Day Dispatch are Bank / Public Holidays, Weekends and during exceptionally busy periods (Autumn / Winter). In these instances, the parcel will leave within 1-3 working days.
DPD Next Day Delivery
All mainland UK parcels (Excluding Scottish Highlands) leave here on a next working day service effected by DPD. We do not charge extra for next day delivery and it is not a guaranteed service. Once the parcel leaves here, your goods are in the hands of DPD. Exceptions to Next Day Delivery are Bank / Public Holidays, Weekends and external circumstances beyond our control such as breakdowns, extreme weather, strike action, busy periods etc. Further delivery details are outlined below. Where a mobile number has been provided, the courier will normally send an SMS text message the morning of delivery with an estimated hour time slot for delivery. If this slot is not convenient the message will allow you to make alternative arrangements to suit your requirements. There is also an opportunity at the checkout to add a note for the delivery driver.
Royal Mail Delivery
Where items are suitable to go via post, the goods will be sent via Royal Mail. We reserve the right to use 1st or 2nd Class and/or a tracked/recorded service, which may require a signature. If you do not wish to sign for a parcel, you must state this on the order. In doing so you accept liability for delivery. Standard delivery times apply. We cannot accommodate special delivery requests for orders sent via post.
What happens if my order is out of stock?
Due to the high turnover of stock, we are unable to display live stock levels. Therefore, If your order is urgent, please check stock availability prior to ordering by calling us on 01837 680068. Orders that are not in stock will be notified by email. We endeavour to keep any waiting times to a minimum, but any delay will vary according to manufacturer and time of year. In some instances, this can take up to 28 days or in very rare cases longer. Delays occurring with suppliers/importers are beyond our control. Rest assured, once the stock arrives the turn around here is very quick. If you haven’t heard from us check your spam/junk folder.
Charges
Shipping and handling charges are based on order weight and delivery destination. These charges cover the handling and processing of the order/payment, packing materials, and the cost of delivery. This charge will be shown at the checkout before any payment details are required. Below is a guide to our typical Shipping and handling charges. Orders over 25kg will be charged at a higher rate.
UK Parcels (Up-to 25Kg)
England, Isle of Wight, Wales & Scottish Lowlands £8.95 + VAT
Northern Ireland, Scottish Islands, Scottish Highlands, Isles of Scilly, Channel Islands, Isle of Man £19.95 + VAT where applicable.
Orders to above destinations eligible to be posted £6.95 + VAT via Royal Mail or where available, DPD ExpressPak £7.95 + VAT
European Destinations (Up-to 25Kg)
Republic of Ireland £19.95 (DPD Only. No postal option at this time).
France, Germany & Netherlands £35.00
Orders to above destinations eligible to be posted £15.00
Overseas / European Shipping Policy
The website will calculate specific delivery costs on an international address before you place your order. Delivery to an overseas address will normally be zero rated ie not subject to UK VAT.
Products delivered to destinations outside the UK may be subject to taxes, fees, customs duties or other charges as a result of local legislation. The recipient of the goods will receive a separate request for the payment of these charges when the goods arrive in the destination country. These fees must then be paid in full before delivery can be made.
Unfortunately we have no control over these charges and cannot predict what they may be as customs policies and import duties vary from country to country.
You or the recipient will need to provide full and accurate contact details to ensure that the parcel can clear customs. If you prevent delivery of your products by failing to provide necessary information or failing to pay additional fees such as VAT, customs duties or handling fees, your package will be returned. Any resulting return postage or admin fees incurred will be deducted from your refund.
It is your responsibility (or the recipient) to check that any products ordered comply with local country/state import regulations and there are no local restrictions which may affect receipt of your order. By ordering from us you agree to these terms.
Timescale & Destinations
At Rangemoors we are pleased to offer our customers over 2,500 first line spare parts available from stock and many more available to order from our wide range of suppliers. We have daily courier collections, so if your order is in stock we aim to despatch within 24 hours (excluding weekends and public holidays) or same day if ordered before noon. You will receive an automated email to confirm when your parcel has been dispatched. In the event one or more parts have to be ordered in for you, you will be notified by email. We endeavour to keep any waiting times to a minimum, but any delay will vary according to manufacturer and time of year. In some instances this can take up to 28 days. Once the order is complete, you will be notified by email, and the goods dispatched in full. Only in exceptional circumstances will we part ship orders. Below is a list of the current destinations we are able to ship to. Upon receipt of your despatch confirmation email, please allow the following delivery times.
England, Wales & Scottish Lowlands (Up to 3 working days)
All other destinations (Up to 5 working days)
Scottish Highlands & Islands
Northern Ireland & Republic of Ireland
Channel Islands, Isle of Man & Isles of Scilly
France, Germany & Netherlands
To avoid delays, please ensure your address details are accurate and the shipping destination correctly selected. Orders with an incorrect shipping destination, entered to obtain cheaper shipping rates, will not be dispatched until further payment is made. We regret that we cannot deliver to PO boxes or Boats, neither can we currently ship parts to the USA, unless they can fit in a small padded envelope. Price on application.
Options & Instructions
During the checkout process, we can offer different delivery options to suit your requirements. There is an option for a separate delivery address to that of the billing address.
For orders sent via courier only, we are able to offer a service whereby notes can be made for the driver. Eg Parcel can be left in the garden shed. Where specific instructions are made for the courier, this is done so entirely at the customer’s risk. We cannot accept liability for any loss arising as a result of this, however caused. Finally, we are not currently able to accommodate specific dates or times for delivery, however, if a mobile number is supplied, the courier will normally send an SMS text with an estimated delivery time. A tracking number can also be provided upon request.
Cancellation & Returns Policy
We want you to be happy with your purchase but if you’re not, please contact us.
The Consumer Contracts Regulations 2013 legislation offers you the following cancellation rights when you buy online or by phone:
- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
- Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn’t affect your statutory rights if goods are faulty or not as described.
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
- You can cancel by email, phone call or write to us.
- If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). The items must be returned to us in perfect, resalable order to be eligible for a refund. Please bear this in mind when packaging your return and choosing your method of shipment.
- We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
- Full Terms of Business
Returns Address
Spares Dept, Rangemoors Ltd, The Airfield, Winkleigh, Devon EX19 8DW
Damages / Shortages / Discrepancies
Please check your delivery carefully upon receipt. In the unlikely event of any damages, discrepancies or shortages, you must notify us within 3 working days. Regrettably claims made after this period will not be accepted. We will request images of the damaged goods (sent via email) for insurance purposes. Only once we have received any images will we then send out replacement goods. Finally, we would request that you retain the damaged items for 21 days, as in some cases we may wish to collect them.
